Privacy Policy

Fulham Carpet Cleaning Privacy Policy

This Privacy Policy explains how Fulham Carpet Cleaning collects, uses, stores and protects personal data relating to customers and prospective customers in the Fulham area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Fulham Carpet Cleaning customers and prospective customers within our service area, including visitors who contact us to request quotations, make bookings, or ask questions about our services. It covers personal data collected through telephone calls, text messages, online enquiries, written correspondence, and in-person interactions.

Data Controller

For the purposes of applicable data protection law, Fulham Carpet Cleaning is the data controller responsible for deciding how and why your personal data is processed in connection with our carpet cleaning and related services.

Types of Personal Data We Collect

We collect and process different types of personal data depending on how you engage with us. This may include the following categories of information.

Identification and contact details such as your name, address, postcode, and preferred contact details. These details are required to provide quotations, confirm bookings, and perform services at the correct location.

Service and booking information such as details of the property areas to be cleaned, access instructions, preferred dates and times, service history, and information about specific requirements or preferences.

Communication records including details of enquiries, correspondence, feedback, complaints, and any information you choose to provide when you communicate with us.

Payment information such as records of payments made, payment method used, billing address, and related transaction details. We do not store full card details where payments are processed through a third-party payment processor.

Technical and usage data where applicable, including information that may be collected automatically when you visit our website, such as device information and basic usage data, to help us understand how our site is used and to improve our services.

Lawful Bases for Processing Your Data

We only process your personal data when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are set out below.

Performance of a contract. We process your personal data when it is necessary to enter into or perform a contract with you, such as arranging and delivering carpet cleaning services, managing bookings, issuing invoices, and handling payments.

Legal obligations. We process personal data where it is necessary to comply with our legal and regulatory obligations, including tax and accounting requirements and obligations relating to record-keeping.

Legitimate interests. We may process personal data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include handling enquiries and customer service, managing our business operations, improving our services, preventing fraud, and keeping appropriate business records.

Consent. In limited circumstances, we may rely on your consent to process certain personal data, for example for specific types of marketing communications where consent is required by law. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use the personal data we collect for the following purposes.

To provide quotations, respond to enquiries, and supply information about our services that you request from us.

To set up, confirm, manage and carry out carpet cleaning and related services at your property, including sending appointment reminders and updates.

To process payments, issue invoices and receipts, and manage billing queries or disputes.

To communicate with you regarding your bookings, service updates, feedback, and any issues that may arise in relation to the services.

To maintain internal records, including service history and customer preferences, in order to deliver a consistent and efficient service.

To maintain the security and integrity of our systems, prevent fraud and misuse, and comply with legal obligations and requests from competent authorities where required by law.

To improve our services, processes and customer experience, including through analysis of anonymised or aggregated information where possible.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

In most cases, we keep customer and booking records for a defined period after the last interaction or completion of services, taking into account limitation periods for potential legal claims and our need to maintain service history. Payment and invoice records are kept for longer where required by tax and accounting laws.

Once the applicable retention period expires, personal data is deleted or anonymised so that it can no longer be associated with identifiable individuals. We may retain anonymised or aggregated data for statistical or analytical purposes without further notice to you.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged under contracts that require them to keep your data secure, use it only in accordance with our instructions, and comply with data protection law.

Types of processors and third parties we may use include providers of payment processing services, providers of scheduling and booking tools, providers of cloud storage or customer management systems, external accountants or professional advisers, and information technology support and hosting providers.

Where we use third-party service providers, we only share the minimum personal data necessary for them to perform their functions. We do not sell your personal data to third parties.

International Data Transfers

If we need to transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law. These safeguards may include the use of standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of protection for personal data.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, secure storage, restricted access to personal data, and staff awareness of data protection responsibilities.

While we take reasonable steps to protect your personal data, no system can be completely secure. You are responsible for keeping any passwords or access details confidential where applicable.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include the following.

The right of access. You have the right to request confirmation of whether we process your personal data and, if so, to request a copy of that data and certain related information.

The right to rectification. You have the right to request that inaccurate or incomplete personal data is corrected or updated without undue delay.

The right to erasure. In certain circumstances, you may request that we delete your personal data. This right is not absolute and may be limited by our legal obligations and other legitimate grounds for processing.

The right to restrict processing. You may request that we restrict the processing of your personal data where certain conditions apply, for example while we verify the accuracy of data or consider an objection you have raised.

The right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

The right to object. You have the right to object to processing carried out on the basis of our legitimate interests, including any direct marketing, in which case we will stop processing your data unless we have compelling legitimate grounds to continue.

The right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

If you wish to exercise any of your rights, or if you have questions about how we handle your personal data, you can contact us using the usual communication methods you use to reach Fulham Carpet Cleaning. We may need to verify your identity before responding to your request in order to protect your privacy and security.

We aim to respond to all valid requests within one month. In some cases, particularly for complex or multiple requests, this period may be extended in accordance with data protection law, and we will inform you if that is the case.

Complaints

If you are concerned about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom or in the country where you live or work if you believe your data protection rights have been breached.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. When we make significant changes, we will take reasonable steps to bring the updated policy to your attention. The date of the most recent version will be indicated within the Privacy Policy text or documentation. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.