Terms and Conditions for Fulham Carpetcleaning Services

These Terms and Conditions set out the basis on which Fulham Carpetcleaning provides domestic and commercial cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms. They are designed to create a fair, clear, and practical agreement between the service provider and the customer, covering the booking process, pricing, payment, cancellations, liability, waste handling, and governing law. For the purpose of these terms, references to “we”, “us”, and “our” mean Fulham Carpetcleaning, while “you” and “your” mean the customer or person requesting the service.

These terms apply to all carpet cleaning, rug cleaning, upholstery care, stain treatment, and associated cleaning services offered under the Fulham carpet cleaning name. We may update these terms from time to time, and any changes will take effect when published or otherwise communicated to you. It is your responsibility to review the terms before booking. If any provision is found to be unenforceable under applicable law, the remaining provisions will continue in full force and effect.

By engaging our Fulham carpet cleaners, you confirm that you are at least 18 years old and capable of entering into a legally binding contract. If you are booking on behalf of a business, landlord, letting agent, or other organisation, you confirm that you have authority to do so. You also agree that any information you provide is accurate, complete, and kept up to date, including property access details, item descriptions, and any known issues that may affect the cleaning process.

Booking process begins when you request a quote, make an enquiry, or otherwise ask for a service to be arranged. We may ask for details such as room sizes, fabric types, stain types, access conditions, parking restrictions, and preferred dates. Quotes are normally based on the information you provide and may be adjusted if the actual condition or scope of work differs on arrival. A quotation is an invitation to book and is not a guarantee of final price unless expressly stated in writing.

Once you accept a quotation, a booking will be treated as confirmed only when we have acknowledged it and, where required, received any deposit or prepayment. We may offer provisional time slots, but these are subject to operational changes, traffic, staff availability, and unforeseen circumstances. We will make reasonable efforts to attend within the agreed time window, but arrival times should be treated as estimates rather than fixed appointments unless specifically agreed as such.

The customer must ensure that the cleaning area is reasonably prepared before our arrival. This may include removing fragile items, valuables, breakables, and any obstructions that could prevent safe and effective work. Where relevant, you should identify areas of concern such as loose seams, pre-existing damage, water-sensitive materials, or previous treatment of carpets and fabrics. We are entitled to refuse or amend the service if the conditions presented are unsafe, unsuitable, or materially different from those described at the point of booking.

Payments must be made in accordance with the price agreed at booking, subject to any agreed variation for additional services, parking, congestion, specialist stain removal, or extra labour. Unless stated otherwise, prices are quoted exclusive of unusual costs that arise from circumstances beyond normal cleaning conditions. Any additional charges will be explained where reasonably possible before the work proceeds.

We accept payment by the methods communicated at the time of booking or completion. Payment is normally due immediately upon completion of the service, unless a different arrangement has been agreed in advance in writing. For business clients or approved account holders, invoices may be issued with specified payment terms. Late payment may result in reasonable administrative charges, interest where permitted by law, and suspension of future bookings until outstanding sums are settled.

If a deposit or advance payment is required, it may be used to secure the appointment, allocate staff, and cover administrative costs. Deposits may be non-refundable in the event of late cancellation or non-attendance, to the extent permitted by law and any prior written agreement. We reserve the right to pause or stop work if payment terms are not met, if access is denied, or if the customer seeks to change the service in a way that materially affects the agreed price.

Cancellations should be made as early as possible. If you need to cancel or reschedule, you must give us reasonable notice. Where a booking is cancelled with insufficient notice, we may charge a cancellation fee to reflect lost time, staff allocation, and administration. Any cancellation charge will be fair and proportionate and, where possible, proportionate to the preparation already undertaken for the appointment.

We may cancel or reschedule a booking if we are unable to provide the service due to staff illness, safety concerns, severe weather, equipment failure, access restrictions, or events outside our reasonable control. In such cases, we will aim to offer an alternative appointment or refund any prepaid sums for the affected service, depending on the circumstances. We are not liable for indirect losses arising from a change of appointment, provided we act reasonably and in good faith.

If we arrive and cannot carry out the work because the property is inaccessible, unsafe, unprepared, or the person who booked the service is absent and no suitable access arrangements have been made, the booking may be treated as a late cancellation or failed appointment. Where rebooking is possible, we may offer a new date subject to availability and any additional charges that may apply. Repeated missed appointments or refusal to cooperate with reasonable site requirements may lead us to decline further services.

Service standards and limitations apply to all carpet cleaning services. We use professional methods intended to clean and refresh carpets, rugs, and upholstery; however, cleaning outcomes can vary depending on fibre type, age, wear, prior treatment, staining, and environmental conditions. Some marks may be permanent or only partially removable. We do not guarantee complete stain removal, colour restoration, or fibre recovery unless we have expressly stated otherwise in writing.

Before work begins, you should disclose any relevant information about the items to be cleaned, including damage, dye instability, shrinkage risk, water sensitivity, previous DIY treatments, and evidence of infestation or contamination. If you withhold information or provide inaccurate details, we will not be responsible for adverse results that could have been avoided with proper disclosure. We may decline to treat certain stains or materials where the risk of damage outweighs the likely benefit.

Any pre-existing defects, wear, discolouration, fading, loose stitching, weakened adhesive, fibre distortion, or hidden damage may become visible during or after cleaning. This is not a fault in our service if the issue existed before treatment or was unavoidable given the condition of the item. Natural drying, ventilation, and room temperature can affect the time needed for carpets and fabrics to dry, and you are responsible for allowing adequate drying time before use.

Our liability is limited to losses directly caused by our proven negligence, breach of contract, or failure to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to those exceptions, we shall not be responsible for loss of profit, loss of business, loss of goodwill, or other indirect or consequential losses.

If we damage property through proven negligence, our liability will ordinarily be limited to the reasonable repair cost, the fair replacement value of the affected item, or the amount recoverable under our insurance, whichever is lower and appropriate in the circumstances. You must notify us of any alleged damage as soon as reasonably possible and, in any event, within a reasonable time after the service. You must give us an opportunity to inspect the issue and, where practical, to assess or remedy the matter before any third-party work is instructed.

We are not liable for damage arising from items that were already defective, unstable, poorly maintained, improperly installed, or unsuitable for cleaning. We are also not liable where damage results from the customer’s failure to provide accurate information, failure to clear the work area, failure to follow aftercare instructions, or failure to report a known vulnerability. Nothing in these terms affects your statutory rights as a consumer under UK law.

Waste regulations and disposal are an important part of our operations. We will handle waste, wastewater, used cloths, packaging, and disposable materials in a responsible manner and in line with applicable environmental and waste management laws. We will not knowingly discharge waste in a way that breaches legal requirements or causes avoidable harm to people, property, or the environment.

If a cleaning task produces contaminated waste, including wastewater containing soil, residues, or treatment products, we will use reasonable methods to contain and dispose of it appropriately. The customer must inform us of any site-specific rules, landlord requirements, or building management restrictions that affect waste handling. Where special disposal arrangements are necessary because of contamination, hazard, or unusual site conditions, additional charges may apply if lawfully permitted and agreed in advance where practical.

You must not ask us to dispose of prohibited, hazardous, or regulated waste unless this has been expressly agreed and can be lawfully managed. This includes items or substances that require specialist treatment beyond standard cleaning waste handling. Where we believe a task may involve regulated waste, unsafe substances, or environmental compliance concerns, we may suspend work until suitable arrangements are confirmed. We reserve the right to refuse any request that would expose us to legal breach or unreasonable risk.

You agree to provide safe access to the premises and to ensure that electricity, water, and other necessary utilities are available unless otherwise stated. You are responsible for securing pets, children, and vulnerable persons during the service to prevent interference, accidents, or delays. The work area should be made reasonably accessible, and any instructions given by our team relating to safety or preparation should be followed.

If parking, loading, or access restrictions may affect attendance, you must notify us in advance. Any charges that arise because of parking permits, paid parking, waiting time, or access complications may be added to the invoice where such costs were not included in the original quotation. You must also ensure that our team can work without harassment, intimidation, or unreasonable obstruction from occupants, visitors, or third parties.

Any complaints should be raised promptly and in good faith so that we can assess the issue and, where appropriate, offer a remedy. Failure to notify us promptly may make it more difficult to verify the circumstances. We may request photographs, documentation, or other relevant information to investigate a complaint. Reasonable cooperation from the customer is expected throughout the investigation and resolution process.

We shall not be in breach of these terms where a delay or failure to perform results from events beyond our reasonable control. Such events may include, but are not limited to, severe weather, transport disruption, equipment shortages, power failure, public emergencies, industrial action, fire, flood, acts of third parties, or legal or regulatory restrictions. Where possible, we will contact you to rearrange or adjust the service.

During a force majeure event, our obligations will be suspended for the period that the event continues. If the disruption continues for an extended period and the service cannot reasonably be rescheduled, either party may cancel the affected booking. In such cases, any refund due will be limited to sums paid for services not yet provided, after deducting any non-recoverable costs where permitted by law and fairly applicable to the booking.

We will act reasonably in deciding whether a situation falls within this clause. However, the customer acknowledges that operational safety and legal compliance take priority over convenience or preferred timing. No party shall be liable to the other for delay caused solely by a force majeure event, provided the affected party has taken reasonable steps to mitigate the impact.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. If you are resident in Scotland or Northern Ireland, mandatory consumer protections in your local jurisdiction may still apply where relevant. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.

If any part of these terms is found invalid, illegal, or unenforceable, that part shall be treated as severed and the remainder shall remain effective. No waiver of any breach shall be deemed a waiver of any subsequent breach. Any failure by us to enforce a right or remedy immediately shall not prevent us from enforcing that right or remedy later. These terms constitute the entire agreement between the parties in relation to the service, unless amended in writing.

The headings in these terms are for convenience only and do not affect interpretation. References to a statute or legal provision include any amendment or re-enactment of it. Where a legal requirement overrides any part of these terms, the legal requirement will prevail only to the extent necessary. By proceeding with a booking for Fulham Carpetcleaning, you confirm that you have read, understood, and accepted these conditions.